© eSel_Joanna PiankaAlles Clara provides digital support to Austria’s unpaid family carers, strengthening both individual resilience and the national care system.
INVISIBLE PILLARS OF CARE
Austria is facing a growing health and care crisis, intensified by a shortage of skilled labour. One of the key, often invisible, pillars of the system is family carers: around one in ten Austrians provides care for a loved one, accounting for up to 80% of the country’s care needs. Predominantly unpaid and heavily burdened, many family carers—especially women—leave the workforce to shoulder this responsibility.
DIGITAL SUPPORT FOR CAREGIVERS
Alles Clara offers discreet, personalised support directly via mobile phones, connecting family carers with experienced nurses and psychologists trained in online counselling. Using a secure messaging platform, carers receive professional guidance, emotional support, and practical advice tailored to their situation. By providing personalised support, Alles Clara helps family carers remain in the workforce longer, strengthens household resilience, further develops the professional profiles of nurses, and strengthens families with caregiving responsibilities. In doing so, the project helps to ease the pressure on Austria’s health and care system.
SUSTAINABLE AND SCALABLE CARE SOLUTIONS
Alles Clara leverages digitalisation to build cross-sector collaboration and combine existing social services to better support families with care responsibilities. Carers receive continuous digital support for as long as needed, with referrals to verified services in the healthcare system when necessary. Acting as a digital bridge between institutions—such as hospitals and households during patient discharge—Alles Clara helps ease the burden on public structures. Recognising its impact, three Austrian federal states are setting up model regions with Alles Clara in 2025.
