To report a problem in public space, users within this project can log the current location of the device used, specify the street address, or just click on a map of the application.
REPORTING PROBLEMS IN PUBLIC SPACE
In the City of Gießen, citizens can use an online system to report problems in public space, such as damage or pollution, in just a few steps and upload an image to go along with the report.
ONLINE PLATFORM optimised FOR MOBILE USE
To report the location of the problem, one can log the current location of the device used, specify the street address, or just click on a map. The online platform is optimised for use with mobile devices, so that a problem can be reported as soon as it is noticed.
TRANSPARENT PROCESSING OF REPORTS
When you report a problem, you will be asked to choose a suitable category; the system then sends an e-mail to the relevant administrative department. The problem automatically has the status 'unprocessed', which changes as the problem is processed. Every time progress is made by the Municipality, the sender of the notification receives an automatically generated e-mail, which also contains a direct link. All problems are published directly after submission, for the public to track.