Politicians, policy makers and public servants have never faced a situation like this. They immediately need policies that really work. Best practices can serve as an inspiration, a starting point and a proof of concept.

Pop-up bike lanes help with physical distancing
To ensure that people follow social distancing rules, a district in Berlin temporarily widenes cycle lanes.

Giving an online stage to members of the community
On the Facebook page of a municipality in Italy, people can contribute their skills and knowledge to the community.

Infoservice on Telegram
A city sends latest Covid-19 updates via Telegram directly to its inhabitants.

A government platform to inform about EdTech
As many EdTech projects are still unknown to teachers, parents and children, the Japanese Ministry of Economy, Trade and Industry provides an overview of potential offers.

A government app to make the population aware of Covid-19
An App provides citizens with information on various topics such as symptoms, a map indicating nearby health units and new official news.

Participatory document for re-opening strategy
The city of Milan invites its citizens to contribute their ideas to the re-opening strategy for the city.

Setting up a situation centre to develop new childcare offers for the summer of 2020
The city of Essen set up a “Situation Centre Summer Holidays” with the aim to develop childcare, leisure activities and education for Essen’s children and young people for the 2020 summer holidays.

A marketing grant scheme for food, drink and horticulture businesses
The Irish Food Board set up a special grant to support the marketing and sales initiatives of the Irish food and horticulture industry.
Chatbot provides reliable information on the Covid-19 situation
A chatbot on government websites helps to prevent the spread of misinformation and keeps emergency phone lines free.
Collecting worldwide government responses
To support public servants during the Covid-19 crisis, worldwide policies to tackle the spread of Covid-19 are provided in an open document.

Assisting businesses with their applications for financial support
A platform helps businesses identify the support programmes for which they can apply and describes the necessary steps.

Establishing a city-wide 24/7 hotline to support those in need
A hotline is provided for the particularly vulnerable, to receive assistance with necessary errands. Some people are more vulnerable to infectious disease than others. In the case of Covid-19, the elderly and people with certain