Politicians, policy makers and public servants have never faced a situation like this. They immediately need policies that really work. Best practices can serve as an inspiration, a starting point and a proof of concept.

Virtual town hall meetings
The Mayor of Oakland is holding virtual town hall meetings to answer questions and to inform residents about the Covid-19 situation.

Successfully organizing blood donations
To make blood donations possible, an online platform was created that allows citizens to book personal appointments in special donation facilities.

Assisting businesses with their applications for financial support
A platform helps businesses identify the support programmes for which they can apply and describes the necessary steps.

Connecting businesses and individuals to find solutions for key challenges
Life Sciences Hub Wales connects innovators to accelerate the development of urgently needed products and treatments and to ease the pressures on health care services.

Parliament provides virtual tours
Since the Austrian parliament building is closed to visitors due to Covid-19 social distancing measures, it offers virtual tours live via YouTube.

Telecare service to overcome the digital divide
The Basque government offers a tele assistance service to overcome the digital divide in times of isolation.

Participation process on home learning
A participation process brought the voices of students to education policy makers with the aim to improve remote learning.
Financial support for local business vouchers
A municipality in Italy pays half of the cost for vouchers for local businesses that have been hit by the coronavirus crisis.

Setting up a situation centre to develop new childcare offers for the summer of 2020
The city of Essen set up a “Situation Centre Summer Holidays” with the aim to develop childcare, leisure activities and education for Essen’s children and young people for the 2020 summer holidays.

Interactive family platform run by family minister
The Italian Minister for Families runs an online platform for families to keep them informed on current situation and stay in contact with them.

Establishing a city-wide 24/7 hotline to support those in need
A hotline is provided for the particularly vulnerable, to receive assistance with necessary errands. Some people are more vulnerable to infectious disease than others. In the case of Covid-19, the elderly and people with certain
Local business support platform
An online platform lets customers buy vouchers from small local businesses for later use to support them in the current situation.