Politicians, policy makers and public servants have never faced a situation like this. They immediately need policies that really work. Best practices can serve as an inspiration, a starting point and a proof of concept.

Free parking for hospital staff and care workers
A city council offers free parking for hospital staff and care workers.

ID could function as a debit card to receive financial benefits
A government is exploring ways to transfer benefits to citizens without bank accounts.

An urban crowdsourcing platform for mutual aid
To connect those who offer help and those who need help, the City of Linz created a crowdsourcing platform.

Mobile hand-washing facilities
Mobile hand-washing facilities are set up in highly frequented public spaces to prevent the spread of the virus. Due to a high fluctuation of passengers, means of public transport are potential places for infectious diseases

A tracking app helps researchers to better understand the symptoms and progress of COVID-19
A university published an app that can be used by the public to track symptoms and allows anyone to self-report daily.

Virtual assistants answer citizens’ pressing questions related to Covid-19
The government of Panama developed two virtual assistants named Rosa and Paco. Both help citizens by answering questions about health and security matters during the coronavirus crisis.

A tracking project to obtain, organise and publish high-quality data
A team of more than 100 volunteer data-grabbers, journalists, scientists, visualisation specialists, designers, project managers, and many others help fill public health data gaps.

Free face masks
To make it easier for people to follow the rule to wear face masks in public, reusable face masks were delivered to each household in Ostrów Wielkopolski (Poland).

Infoservice on Telegram
A city sends latest Covid-19 updates via Telegram directly to its inhabitants.
Website lists local support services
A website launched by the city administration of Rheinfelden gives its citizens an overview of local support services.
A streaming platform offers high-quality educational videos
A streaming platform delivers high-quality educational videos that help Austrian teachers and pupils to make digital teaching more effective.
Government fund to develop innovative solutions
To boost the development of innovative technological solutions, a government fund provides companies with financial support.