Politicians, policy makers and public servants have never faced a situation like this. They immediately need policies that really work. Best practices can serve as an inspiration, a starting point and a proof of concept.

Tools for transit agencies and cities
A selection of resources helps cities and transit agencies to respond to the coronavirus crisis.
Financial support for local business vouchers
A municipality in Italy pays half of the cost for vouchers for local businesses that have been hit by the coronavirus crisis.
Chatbot provides reliable information on the Covid-19 situation
A chatbot on government websites helps to prevent the spread of misinformation and keeps emergency phone lines free.

Using behavioral insights to enforce policy compliance
To reinforce the adherence to government policies by making them more normal and more obvious, the “Nudge theory” can be applied.

Successfully organizing blood donations
To make blood donations possible, an online platform was created that allows citizens to book personal appointments in special donation facilities.

Issuing a call to creatives to reach audiences of all types
Creatives can help to help spread public health messages in ways which are effective, accessible and shareable.

Pre-testing security protocols at airports and hotels
Spain is testing their new security measures at airports and hotels with a group of German tourists before the official reopening its borders.

Setting up a situation centre to develop new childcare offers for the summer of 2020
The city of Essen set up a “Situation Centre Summer Holidays” with the aim to develop childcare, leisure activities and education for Essen’s children and young people for the 2020 summer holidays.

A remote system that allows politicians to discuss and vote on matters from a distance
The Brazilian House of Representatives and the Senate agreed to implement the Remote Deliberation System (SDR) to ensure a working congress during lockdown.

Using crowdfunding to provide a face mask for every citizen
The municipality of Viterbo collects donations to empower companies to reconvert their production lines to the production of face masks.
Website lists local support services
A website launched by the city administration of Rheinfelden gives its citizens an overview of local support services.

A city’s job platform to create a pool of municipal workers
To be prepared for a shortage of employees in its services due to Covid-19 related sick leave, the City of Uppsala set up its own job platform.