Politicians, policy makers and public servants have never faced a situation like this. They immediately need policies that really work. Best practices can serve as an inspiration, a starting point and a proof of concept.

Infoservice on Telegram
A city sends latest Covid-19 updates via Telegram directly to its inhabitants.

Virtual town hall meetings
The Mayor of Oakland is holding virtual town hall meetings to answer questions and to inform residents about the Covid-19 situation.

Organising an online City Council meeting
Ghent (Belgium) councillors followed the council meeting online on their home computers. It was the largest digital council meeting ever held in Flanders.
Helping governments to understand and compare policy responses
The government response tracker is designed to help researchers, policymakers and citizens understand whether increasingly strict measures affect the rate of infection, and identify what causes governments to implement stricter or less strict measures.

Regional youth platform
The municipality of Reggio Emilia created a new section on its website where young people can find local online projects and services.
Providing adequate assistance for homeless people
To care for homeless people during the pandemic whilst protecting public health, health professionals and social workers offer assistance in Bratislava.

Government funding competition for businesses
By fast-tracking innovation, the UK government aims to become better placed to maintain employment levels and make the UK more resilient to similar disruptions.

Code word for domestic abuse
In France and Spain women can use code words to report domestic abuse at pharmacies.

Reconfiguring streets for physical distancing
The city of Portland gives more space to pedestrians and cyclists to make sure that commuters can move freely in times of physical distancing.

An urban crowdsourcing platform for mutual aid
To connect those who offer help and those who need help, the City of Linz created a crowdsourcing platform.

A platform that tells citizens how they can support their government
The government of Ontario started an initiative to empower citizens to help fight coronavirus. Citizens can offer emergency products and innovative solutions or volunteer to support the government’s response to Covid-19.

Crisis response manual
An easy-to-read online manual on crisis communication, public health and technological advancements for governments at all levels.