Politicians, policy makers and public servants have never faced a situation like this. They immediately need policies that really work. Best practices can serve as an inspiration, a starting point and a proof of concept.

Providing email support for concerned citizens
To offer support for those who have no symptoms but feel stressed about being Covid-19 positive, an online consultation form was created.

Production of antiseptics from confiscated ethyl alcohol
To tackle the shortage of antiseptics, the Greek Ministry of Health decided to produce disinfectants with confiscated products that are currently at hand.

A campaign to share stories of kindness on social media
To share stories of kindness and show that citizens’ sense of community is not confined by walls, the Mayor of London launched the #LondonTogether campaign.

Connecting businesses and individuals to find solutions for key challenges
Life Sciences Hub Wales connects innovators to accelerate the development of urgently needed products and treatments and to ease the pressures on health care services.

A city’s website for assistance and mutual help
To keep track of the things happening in the municipality of Milan, a website displays both the city’s services and mutual aid as well as community activities.

Using drones to inform people about Covid-19
In Tallinn the local government uses state-of-the-art technology to inform people about how to behave during the coronavirus crisis.

Press conference only for children
The Norwegian Prime Minister answered children’s question in a unique press conference.

Mobile hand-washing facilities
Mobile hand-washing facilities are set up in highly frequented public spaces to prevent the spread of the virus. Due to a high fluctuation of passengers, means of public transport are potential places for infectious diseases

Tools for transit agencies and cities
A selection of resources helps cities and transit agencies to respond to the coronavirus crisis.

Instagram channel promotes supporting local businesses
An Instagram channel presents small businesses and ways to support them.
Website lists local support services
A website launched by the city administration of Rheinfelden gives its citizens an overview of local support services.

Telecare service to overcome the digital divide
The Basque government offers a tele assistance service to overcome the digital divide in times of isolation.